How to access the portal

You need a PRODA account to access the Aged Care Provider Portal.

You also need an individual Aged Care User ID, also known as an ‘A number'. You’ll use this to link your PRODA account to the portal.

Step 1 -  Register for an individual PRODA account

If you don’t have one, register for an individual PRODA account.

Step 2 - Request access

The Organisation Administrator is able to provide new users with immediate access to the portal.

After setting up your PRODA account and your service has an Organisation Administrator set up, access to the portal can be requested through your service’s Organisation Administrator.

Learn more about the What is Aged Care Provider Portal (ACPP) Provider Self-Service used for.

If you’re requesting portal access for the first time, use the Register, amend or remove users for Aged Care Provider Portal (AC004) form.

Learn more about when to use the portal or the AC004 form.

As access to the portal expire every 12 months, you’ll need to renew your access. You can do this through your service’s Organisation Administrator.

Step 3 - Link to the portal

To link to the portal:

1. log on to your individual PRODA account
2. select the Aged Care Provider Portal tile under Available services
3. enter your Aged Care User ID and press submit
4. accept the terms and conditions.

If you’ve successfully linked, the portal tile will now sit under My linked services on the PRODA homepage.

The first and last name on your current ‘A number' must match your PRODA account. If they don’t match, you won’t be able to access the portal.

You can use the Register, amend or remove users for Aged Care Provider Portal (AC004) form to update your details.

For more help watch how to register for a PRODA account and link to the portal.