Getting a SmartCard for enhanced Income Management in Western Australia

You can access your enhanced Income Management account with a SmartCard.

Getting a personalised SmartCard

If you are new to enhanced Income Management, you will get a personalised SmartCard in the mail.

When you get your personalised SmartCard, you need to activate it. Follow the instructions included with your personalised SmartCard.

Getting a temporary SmartCard

You can access a temporary SmartCard if:

  • your SmartCard is lost, stolen or damaged
  • you are waiting for your personalised SmartCard to arrive in the mail.

If you go to a service centre

You can get a temporary SmartCard from one of these service centres in Western Australia:

  • Armadale
  • Broome
  • Cannington
  • Derby
  • Fitzroy Crossing
  • Fremantle
  • Gosnells
  • Halls Creek
  • Innaloo
  • Joondalup
  • Kalgoorlie
  • Kununurra
  • Laverton
  • Mandurah
  • Midland
  • Mirrabooka
  • Morley
  • Newman
  • Rockingham
  • South Hedland
  • Success
  • Victoria Park
  • Warwick Grove.

If you get your temporary SmartCard from a service centre, we will activate it for you. You can use it straight away.

You will get a new personalised card in the mail. You will use your temporary SmartCard until you get your personalised SmartCard.

The temporary SmartCard will stop working once you activate your personalised SmartCard.

If you go to a participating agent

You can get a temporary SmartCard from one of these participating agents in Western Australia:

  • Kalumburu
  • Warmun
  • Wyndham.

If you get your temporary SmartCard from a participating agent, you need to activate it before it will work.

Call the SmartCard eIM hotline to activate your temporary SmartCard.

You will get a new personalised card in the mail. You will use your temporary SmartCard until you get your personalised SmartCard.

The temporary SmartCard will stop working once you activate your personalised SmartCard.

Page last updated: 19 January 2024.
QC 64343