Electronic Funds Transfer email scam

13 October 2022

Scammers are emailing claiming to be from Medicare or myGov. They’re asking you to update your Electronic Funds Transfer (EFT) details to get a payment from us.

You may have recently got an email to advise you have pending payments or a rebate owed. The email asks you to update your EFT details with Medicare or myGov.

This email is a scam. It may look similar to these examples:

It may ask you to click on a link or access a web form. If you do, you may be redirected to a fake myGov site designed to steal your personal information and banking details.

It may tell you that your information is being transferred securely, this is a trick to gain your trust and get you click on the link.

We’re seeing an increase in myGov scams and encourage you to be wary of unexpected contact. Only ever log into your myGov account by searching my.gov.au in your trusted web browser. Never click on links or web forms within an email or text message.

What to do if you get this scam email

If you get a suspicious email message, there are steps you can take to protect yourself and report the scam.

You should call the Scams and Identity Theft Helpdesk straight away, if you have done any of these:

  • clicked on a link or opened an attachment in a suspicious email
  • given someone you don’t know your myGov or other personal details.

If you believe you have received a scam email due to the recent Optus Data Breach, you can also find out how to protect your personal information after a data breach.

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Page last updated: 17 November 2022