Disaster Recovery Payment and Disaster Recovery Allowance privacy notice

The privacy and security of your personal information is important to us and is protected by law.

Why we collect your information

We need to collect information about you so we can process and manage your claim and payments and provide services to you. If you don’t provide this information, we may not be able to do any of the following:

  • process your claim
  • determine your eligibility for a payment
  • provide other services to you.

Who we may share your information with

We only share your information with other parties where you’ve agreed, or where the law allows or requires it. If you choose to use your digital identity, we’ll also collect information from and disclose information about you to your identity provider, such as your state or territory driver licence authority. This allows us to verify your identity electronically.

If you choose not to allow us to collect this information, you may need to provide identification documents in person at one of our service centres. We’ll also use information you’ve previously given Services Australia to assess this claim and to administer this emergency payment.

We may share your information with Australian and state government departments and organisations, including as part of the emergency response and recovery effort for this disaster.

Where to find more information

Go to Your right to privacy and Centrelink’s Personal Information Policy to see how we handle your personal information. Our Privacy Policy tells you how you can access and correct your information and how to make a privacy complaint.

Page last updated: 3 March 2022