Digital Wallet information for businesses and organisations

Digital Wallet is a feature on Express Plus Centrelink mobile app. It allows customers to use their smart device as an alternative to physical concession cards.

The Digital Wallet can be used for:

Genuine digital concession cards

We've included security measures in the Digital Wallet. This helps to make sure a customer’s digital concession card is genuine and valid. Customers need to sign in to the app, to show the card within the app.

Genuine cards will:

  • drop down from the top of the screen
  • swipe vertically to show the front and back of the card
  • have a slight shimmer.

If the concession card is no longer active, EXPIRED will appear on the screen. The customer can then reapply for a concession card.

A digital concession card doesn't replace the physical concession card. You should continue to accept physical concession cards from your customers when they're presented.

The customer might not be able to provide the digital or physical concession card. You can tell them to go to their local service centre to get a temporary card.

Digital Wallet Concession Provider fact sheet

Read about how customers can use the Digital Wallet with your business or organisation.

Digital Wallet Concession Provider poster

Display this poster to tell your customers they can use the Digital Wallet to show their concession card.

Poster content

Your digital concession card is accepted here!

Get connected to Express Plus mobile apps in four simple steps: register, download, log on and set up.

Available in the AppStore and Google Play.

Page last updated: 17 November 2022