We need a good reason before we can approve changes to travel that’s already booked under the ABSTUDY Fares Allowance.
Accepted reasons may include any of the following:
- being sick or hurt
- if an immediate family member pass away
- needing to go to the funeral of an immediate family member
- needing to join in a significant cultural event
- needing to change travel address details because your parents or guardian have recently moved
- taking part in a previously unplanned extracurricular activity such as a sport or religious event.
You need to travel on the trip we book. If you don’t, you may have to pay extra costs and penalties.
We won’t accept the following reasons:
- choosing to attend a festival, show or social event
- wanting to travel with a friend
- going to a sporting event when you knew the date of the event before we booked travel.
How to change your travel
If you organised your own travel through us directly, you need to call the ABSTUDY line immediately.
If your travel was organised by an education institution, boarding provider or hostel, call them directly.
If your travel plans change outside of business hours, call the travel company number. You can find this on your travel itinerary.
Contact numbers available on this page.
Centrelink ABSTUDY line
Use this line if you get or are claiming ABSTUDY. Help for Aboriginal and Torres Strait Islander students and apprentices with ABSTUDY, Health Care Card or Pensioner Concession Card.
There are other ways you may want to contact us.