Accessing Medicare Easyclaim reports using HPOS

A guide to using HPOS to generate bulk bill processing and payment reports for Medicare Easyclaim.

To access bulk bill processing and payment reports through HPOS you must use Medicare Easyclaim in your practice. Some integrated practice management software provides access to these reports through the bulk bill integrated reporting solution.

Read more about Medicare Easyclaim.

You must have an individual PRODA account to access these services through HPOS.

Read more about PRODA, including how to register.

Bulk bill processing report

This report shows all successfully submitted transactions or claims that have been processed with exceptions. Exceptions are those claims that have an assessing Medicare reason code and claims submitted where there is a problem with the patient’s Medicare card. Transactions or claims that were processed without any exceptions or errors aren’t included in the processing report.

Learn more about explanation codes with our education guide Medicare reason codes and reducing claim rejections.

Bulk bill payment report

This report shows all transactions or claims that were successfully submitted and paid. This report also shows:

  • the payment amount for all services within a claim
  • the total payment amount to the provider for the same payment run in the report
  • the date the payment was made.

To view processing and payment reports

  • Go to the HPOS home page.
  • Select Reports from the main menu.
  • Select Medicare Bulk Bill reports.
  • Select Report Type, either Payment or Processing.
  • Enter the Payee Provider Number. If multiple providers are working within the practice, you can use the Servicing Provider Number field to filter a particular servicing provider. This isn’t required if the servicing provider is also the payee provider.
  • Enter the Lodgement Date From and Lodgement Date To fields using DD/MM/YYYY date format.
  • In the Claiming Method field, select either Easyclaim or Webclaim from the drop down box.
  • Select the Format Type you wish to receive the report in, PDF or Excel
  • Select the Search button.
  • When Search is selected, a new page will display showing the report. This file can then be printed or downloaded.
  • If you select Excel, you’ll be able to open or save the file and sort columns and rows as needed.
  • If the report is unavailable, you’ll see an error message stating 'The requested report is not available or the processing report has no exceptions'.
Page last updated: 7 September 2022.
QC 32546