Your responsibilities

Your responsibilities when dealing with us.

The moment you step into our service centres or phone our staff, you can expect a level of service that is of a high standard.


We expect you to be respectful and courteous in our service centres and on the phone, to staff and other customers.

  • treat others as you would like to be treated
  • co-operate with staff
  • use an appropriate speaking level and tone
  • communicate without using threats, abuse or offensive language
  • conduct yourself without using offensive gestures or behaviour.

Our service commitments outline how we will work together to give you options to access available payments and services.

Page last updated: 10 December 2021