Together with our corporate plan and Services Australia 2030 Vision, the 2030 Strategy guides how we’ll improve our services and respond to the diverse needs of Australians.
The 6 themes are:
- Customer
- People and culture
- Productivity and efficiency
- Integrity
- Technology and data foundations
- Partnership.
In 2024, an independent capability review by the Australian Public Service Commission (APSC) identified our strengths and opportunities to improve.
We released the Services Australia 2030 Strategy in June 2025 in response to the review.
Read the:
- Services Australia 2030 Strategy
- Services Australia 2030 Strategy
- capability review for Services Australia on the APSC website.