Service delivery stream in the National Graduate Program

If you have a degree and want a career in service delivery, we want you.

You can apply to both our service delivery and generalist streams. If you’re assessed as suitable for both streams we’ll try to match you in the service delivery stream first.

Once you start, you’ll stay in the service delivery stream for the duration of the program.

Read about how to apply.

Type of degree

Service delivery staff are the face and voice of Services Australia. We’re looking for graduates with all degree types who have a passion for delivering world-class services to our customers in a simple, helpful, respectful and transparent way.

Range of work

In the service delivery stream you’ll be part of the Customer Service Delivery Group, which is responsible for:

  • operating the smart and service centres which deliver Medicare, Child Support and Centrelink services
  • coordinating emergency responses
  • developing and delivering Indigenous and multicultural servicing strategies.
Page last updated: 6 March 2023.
QC 64368