Review of residential aged care fees

We review residential aged care fees for care recipients monthly.

About the review

Every month we:

  • look at changes to a care recipient’s personal or financial circumstances
  • assess if the care recipient should get any refunds
  • make adjustments to the government subsidy you’re paid as a result of this change.

Fees are updated in line with regular Consumer Price Index (CPI) changes each year on:

  • 20 March
  • 1 July
  • 20 September.

After the review

We will send a letter to the care recipient, and their nominee if they have one, when either:

  • a refund is due
  • the new income or means tested fee or accommodation contribution is increased by 10 cents or more per day or decreased by 1 cent or more per day.

We won't send a letter to the care recipient if the basic daily fee is the only change.

We’ll send you a letter if there are any changes for your care recipient during the review period.

If your care recipient is eligible for a refund, we’ll send the refund to you as part of the normal claim process. It’s your responsibility to pass the refund onto your care recipient.

Ad hoc reviews

A care recipient can request an ad hoc review if:

  • their circumstances change
  • they want their fees and charges checked outside of the monthly review process.

If a new fee is set after an ad hoc review, the new rate will apply from the review date.

If the new fee is lower than the previous fee, we’ll calculate a refund at the next review. We will send a letter about the refund to you and your care recipient.

If your care recipient is eligible for a refund, we’ll send the refund to you as part of the normal claim process. It’s your responsibility to pass the refund onto your care recipient.

Read more about the Aged care fees, charges and payments on the Department of Health and Aged Care website.

Page last updated: 17 November 2023.
QC 48101