Residential aged care is for older Australians who can no longer live independently at home. From 1 November 2025, you will need to report information about care recipient accommodation agreements.
Claiming Residential Care
You can use Aged Care Provider Portal (ACPP) to do business with us.
You can access the ACPP with an individual or organisation Provider Digital Access (PRODA) account. If you don’t have an account, register for PRODA online.
You can submit a claim to us through either of these digital claiming channels:
- the Aged Care Provider Portal (ACPP)
- integrated business-to-government (B2G) software purchased through an independent software developer.
You can read the steps to claim Residential Care Subsidy in the ACPP.
We have information about:
- residential care assessments
- basic daily fee
- means tested care fee
- accommodation payment
- additional fees
- aged care fee estimator.
Find out what to understand before making a Residential Care Claim.
We review residential aged care fees every month to check that all details are correct to make sure you’re paid correctly.
Read about review of residential aged care fees.
As care recipients move between aged care providers, services and care types their annual and lifetime caps follow them.
We have information about entering care:
- after 1 July 2014
- before 1 July 2014.
Read about annual and lifetime caps.
Approved residential aged care providers may be paid a subsidy for each person in residential respite care.
Read about care recipient eligibility for residential respite and extensions.
Approved providers can receive supplements and subsidies to provide aged care:
- 24/7 RN supplement
- Accommodation supplement
- Aged Care Viability Supplement for care providers
- AN-ACC classification
- Concessional resident supplement for aged care
- Enteral feeding supplement
- Oxygen Supplement
- Veterans’ supplement.
Read about supplements and subsidies.
You can read steps on how to use the ACPP to do business with us:
- claim residential care subsidies
- finalise a claim
- view historical care data and subsidy adjustments
- view residential care payment statements
- register and update bank details
- manage residential care recipient events
- manage departures
- register respite care recipient events
- generate an over occupancy report.
Residential Care reporting changes from 1 November 2025
From 1 November 2025, you need to tell us the agreed accommodation amount and the date it was agreed as part of an entry event. You don’t need to do this for care recipients who were already in your care before 1 November 2025.
You’ll also need to retain a percentage of a care recipient’s lump sum accommodation payment for certain individuals and apply indexation to some Daily Accommodation Payments (DAP).
Find out more details about eligibility and calculations on the Department of Health, Disability and Ageing website.