A message from the CEO - August 2025
We’re engaging with customers and stakeholders to improve how we deliver our services.
Offering more convenient ways to get in touch
We’ve introduced more convenient ways for customers to contact us through call-backs, appointment bookings and video chat.
Providing simpler support with aged care options
We’ve made it simpler for older Australians to find out about their aged care options with access to Aged Care Specialist Officers.
Legal Advocates Channel improving outcomes for customers
The Legal Advocates Channel helps us resolve complex customer cases with community legal advocates quicker and more efficiently.
Meeting the needs of remote communities
High-speed, satellite internet is helping our staff better serve Australia’s most remote communities.
Senior leaders embrace frontline experience
The Service Delivery Immersion Program connects our senior leaders with our frontline services.
Improved access to our social work services
We’ve made it easier for customers to get help from our social workers.
Connecting with community
We’re partnering with community groups to make services more accessible to vulnerable customers.
Bringing statutory declarations into the 21st century
Australians can use myGov to create a digital Commonwealth statutory declaration.
A new way to book appointments has arrived
Customers can now book or reschedule some of their appointments online.