Everyday progress

We’re making government services simple so our customers can get on with their lives.

We’ve seen rapid change in the Australian community over the past year. We couldn’t have anticipated how critical our vision for better service would prove to be.

We’re an agency with the capacity to do things differently. With enhanced online services and continuous improvements across our channels, we’re working to improve the lives of Australians every day.

Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time.

Watch our Services Australia vision video to find out about the different ways we’re modernising the way we work.

Our most recent improvements

Our progress

Page last updated: 15 October 2021