We’re making government services simple so our customers can get on with their lives.
We’ve seen rapid change in the Australian community over the past year. We couldn’t have anticipated how critical our vision for better service would prove to be.
We’re an agency with the capacity to do things differently. With enhanced online services and continuous improvements across our channels, we’re working to improve the lives of Australians every day.
Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time.
Watch our Services Australia vision video to find out about the different ways we’re modernising the way we work.
Our most recent improvements
Transparent We’re committed to being transparent. Helping our customers to know the process, what to do next, and the reason for our decisions. We’re also transparent about how we use data.
Page last updated: 15 October 2021
This information was printed 24 October 2021 from https://www.servicesaustralia.gov.au/organisations/about-us/everyday-progress. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.