Family Tax Benefit Account Payable notice
If you get Family Tax Benefit (FTB) you need to confirm your family income each year. If you don’t, we’ll send you an Account Payable notice.
You have 12 months from the end of the financial year to confirm your family income. If you don’t do this within 12 months, we’ll send you a notice. This will ask you to pay back the full amount of FTB you got for the financial year.
Why we send the notice
If you get a notice, it’s because you haven’t confirmed your income details for the financial year. We need your and your partner’s income details, if you have one, so we can balance your FTB payments. We balance your payments to make sure we have paid you the right amount.
What you need to do
If you got a notice you need to confirm your family income by either:
- lodging a tax return with the Australian Taxation Office (ATO)
- letting us know that you don’t need to lodge one.
Remember, if you have a partner we’ll also need their confirmed income.
You should do this as soon as possible.
If you lodge a tax return, we’ll get your income details from the ATO once they process your tax return. This can take up to 28 days from when you get your Notice of Assessment from the ATO.
If you don’t need to lodge, tell us using either your:
We have tutorials to help you to use our online and mobile app services. View either of these online guides:
We’ll then balance your family assistance payments. We’ll send you a letter once we’ve done this. Read more about what you need to do so we can balance your family assistance payments.
If you’ve lodged a 2017–18 tax return and you've got an account payable notice for that time
You don’t need to do anything else. This may be because the ATO is still processing your tax return. Read about how to check the progress of your return on the ATO website.
We’ll get your income details from the ATO once they process your tax return. This can take up to 28 days from when you get your Notice of Assessment from the ATO.
We’ll then balance your payments. We’ll send you a letter once we’ve done this.
What happens if you don’t do anything
If you don’t do anything by the date in the notice, we’ll start recovering what you need to pay back.
If you don’t take action by November, your fortnightly FTB payments may stop. We can’t pay your FTB fortnightly payments again unless you either:
- lodge a tax return or tell us you don’t need to lodge one
- pay back the amount in full.
You can pay the amount in one payment or by instalments.
It’s important you talk to us if you can’t pay the amount by the due date. We can talk with you about payment options.
Read more about owing money.
Page last updated: 30 August 2019