Vulnerable Welfare Payment Recipients

Your payments can be income managed if a social worker refers you or you’re a vulnerable young person.

A social worker can refer you for Income Management because they believe Income Management can help you and your family.

You’ll be income managed for 12 months. After that, a social worker will review your progress. Depending on the result, Income Management may continue.

Your payments can also be income managed if you aren’t a full time student, apprentice or currently volunteering for Income Management and you either:

  • get the Unreasonable to Live At Home payment rate
  • are younger than 16 and get a Special Benefit payment
  • are younger than 25 released from prison and had a Crisis Payment in the last 13 weeks.

You’ll be income managed for 12 months.

What happens to your money

We’ll manage both:

  • 50% of your payments
  • 100% of any advance and lump sum payments.

We’ll make the rest of your payments as usual.

Exclusion from Income Management

You can be excluded if either:

  • Income Management places your mental, physical or emotional wellbeing at risk
  • you had less than 25% of your basic rate of payment for at least 4 of the last 6 fortnights.

If you’re excluded, Income Management stops for 12 months unless your circumstances change.

You can’t be excluded from Income Management if you were referred by a social worker.

For more information, contact the Income Management line.

Reviews and appeals

You have the right to appeal any decision we make. Read about reviews and appeals.

Page last updated: 24 October 2019