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Steps to apply
You can apply for all streams directly through Services Australia.
For the data, digital, finance and accounting, human resources and legal streams you can apply through the Australian Government Graduate Program.
Step 1: Online application
Step 2: Online interview
Step 3: eTray exercise
Step 4: Assessment centre and referee checks
Step 5: Merit pool and matching you to a role
Step 6: Verbal employment offer and pre-engagement checks
Step 1: Online application
To complete and submit an online application, you need to do all of the following:
- confirm your eligibility
- provide your work experience history
- provide qualification details
- provide referee details.
Step 2: Online interview
Once we receive your application, we'll send you an email with a link to an online tool called PredictiveHire. The online tool is easy to use and lets us have an interview through a text conversation. You'll get a message with a question and you'll write back the answer.
The interview includes questions tailored to the graduate role. You can complete this task with any device that has internet access. The task is untimed, however it takes around 25 minutes to complete.
We’ll send you instructions on what you need to do.
If you don’t progress to step 3, feedback won't be provided at this stage.
Step 3: eTray exercise
If you progress to this stage, you’ll then take part in an online exercise. This will be a computer simulation of a real work situation. This is called an eTray exercise.
This exercise is a timed assessment that asks you to answer several questions based on a range of provided documentation. It provides insights into how you will respond to real workplace situations, issues and problems. It also assesses how you may balance dealing with data and people-related concerns when making decisions.
Step 4: Assessment centre and referee check
If you’re successful at step 3, we’ll ask you to participate in an assessment centre where you’ll complete all of the following:
- a behavioural interview
- a group activity
- a written task.
Expect to be at the centre for about half a day. You may need to take some time off work or away from your studies. You can attend either a morning or an afternoon session.
The location of assessment centres varies each year, but they’re usually held in capital cities. We’ll try to book you in to the closest assessment centre.
If we invite you to an assessment centre and you don’t participate, we’ll withdraw your application.
We’ll also complete your referee check at this stage. We’ll ask your referee to comment on your skills, abilities and past work performance.
Feedback will be available to all candidates at the end of the assessment process.
Step 5: Merit pool and matching you to a role
All candidates found suitable for a role in the National Graduate Program are placed into a merit pool.
The merit pool is valid for 18 months. For more information about merit pools, read about the APS merit principle on the Australian Public Service Commission website.
Step 6: Verbal employment offer and pre-engagement checks
Our verbal offers at this stage are conditional. They’re dependent on you successfully completing an eligibility, suitability and medical declaration.
Eligibility and suitability check
This check searches your details against a national database for any prior infringements, criminal charges or convictions.
If you have criminal charges or infringements, we manage it on a case by case basis.
Medical check
If you require a medical check following your medical declaration, we’ll organise it for you. This is a general health check. It helps us know if we need to make workplace adjustments for you. It also lets us know that you can perform the requirements of the role.
We’ll schedule your medical check and find your closest available location.
Your personal medical provider can’t complete this medical check for you.
Graduates with disability
We have an application process for Australians who identify as having disability.
As part of the application process, you’ll need to provide evidence of disability. This can be a letter from any of the following:
- a registered medical practitioner
- a Disability Employment Service (DES) provider
- a tertiary institution disability service unit.
Or you can provide a statutory declaration.
Read about disability definitions on the Australian Public Service Commission website.
APS RecruitAbility scheme
If you meet the disability definition you can also apply under the APS RecruitAbility scheme. The scheme helps people with disability put forward their skills and experience during the selection process.
You need to opt in to the scheme when you apply to the 2024 National Graduate Program. You also need to:
- declare you have disability
- meet the minimum requirements of the program.
We’ll support you to apply in a way that suits you. We can make adjustments for you throughout our recruitment process, if needed. Contact us to discuss options.
The Australian Government Graduate Program
We are a participating agency in the Australian Government Graduate Program data, digital, finance and accounting, human resources and legal streams. Applying to one of these streams means you only have to go through the application and selection process once to be considered for a range of Australian Government agencies.
Wherever you start your career as a graduate in the Australian Government, you’ll do meaningful work from day one, be asked to contribute, be recognised for your perspective and see the impact you can make in the Australian community we serve.
For some of our streams you will need to apply direct to Services Australia, for others you can apply via the Australian Government Graduate Program:
| Stream | Application process |
|---|---|
| Communication | Services Australia |
| Data | Services Australia or AGGP |
| Digital | Services Australia or AGGP |
| Finance and Accounting | Services Australia or AGGP |
| Generalist | Services Australia |
| Human Resources | Services Australia or AGGP |
| Legal | Services Australia or AGGP |
| Social Work | Services Australia |
| Service Design | Services Australia |
| Service Delivery | Services Australia |
Find out more about the Australian Government Graduate Program on the APS Jobs website.
Indigenous Graduate Pathway
Services Australia is a participant in the Indigenous Graduate Pathway. As an Aboriginal and/or Torres Strait Islander, you will be able to complete one application and be considered for multiple agencies and departments within the Australian Public Service (APS).
Whether you start your career with us, or somewhere else in the APS, you will do meaningful work from day one.
Find out more about the Indigenous Graduate Pathway on the APS Jobs Graduate Portal.
Graduates applying through this pathway can also apply to our generalist stream or specialist stream through our own recruitment process.
Letter of offer
If you pass the pre-engagement checks, we'll email you a letter of offer. Make sure you complete all paperwork by the due date set out in the email.
The letter will outline details about your salary and conditions of employment. We’ll also send you information about the program and relocating.
Start working with us
We look forward to welcoming you on 6 February 2024.
When you start, you’ll get an orientation where we’ll outline the opportunities you have in the program. You’ll also get to meet your supervisor and the team you’ll be working with.
Contact us
Our recruitment partner is Hudson. If you have any questions about the program, you can contact them by:
- emailing Hudson
- calling Hudson on 1300 806 566.
You can also connect with us on ourService Australia Facebook page or the Services Australia LinkedIn page.