Help your patients get their Medicare benefits

Published: 29 September 2025

The new Medicare Online return code 9783 will alert practices when the claimant needs to update their Medicare bank account registration.

The return code 9783 flags missing and invalid bank details so you can advise claimants promptly.

If the claimant is aged 14 or over, they must register a bank account with Medicare.

If another person is paying for the service, you need to select that person as the claimant.

Claimants can register their bank details by:

  • signing in to myGov and selecting their Medicare online account
  • using the myGov app
  • calling Medicare on 132 011
  • visiting a service centre.

Find out more about Medicare Online and ECLIPSE return codes.

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Page last updated: 29 September 2025.
QC 83091