How we protect customer information
We collect information about our customers, including data reported through STP, to deliver payments and services.
We follow tax, social security and privacy laws to keep customers’ information safe and secure. For example, we don’t get all the data reported about our customers through STP. We only get the data we need, under the law, to deliver our services.
What customers need to do
Our customers are responsible for sending us full and accurate information about their situation.
We’ll pre-fill details we already have for customers. This saves customers entering all their details themselves. We get this information from the STP reports employers send to the Australian Taxation Office (ATO) when they pay their employees. This may be weekly, fortnightly or monthly.
It’s important for customers to check the pre-filled STP information, and change it if needed. Customers can change it using the using the ‘edit or add pay’ button, before they submit and continue with their report. We recommend customers check their payslips if they are unsure about the pre-filled information.
We only have access to STP data relevant to administering the social security system. So customers may need to provide extra information about their employment. If the customer has a partner, their partner’s STP data does not pre-fill in the customers report.
The customer can do the following in the next step of the report:
- add any other employment income they or their partner got that hasn’t pre-filled yet
- add hours worked if needed
- answer the questions that display in the report.
To finalise a report, the customer must agree to the list of conditions and submit the update. Customers will get a receipt page when they successfully complete a report.
For customers who need help with STP read about when we pre-fill your information.