Fraud control strategy

Our strategy to prevent, detect and respond to fraud.

We have a fraud control strategy to meet the expectations of the community and our requirements under the Public Governance, Performance and Accountability Act 2013 and the Commonwealth Fraud Control Framework 2014. Our fraud control strategy is based on our Fraud Control Framework, which support our fraud management mandate:

We have zero tolerance towards fraud. We actively control it through fraud prevention, detection, investigation, response, monitoring and reporting activities. We may refer for prosecution incidents of fraud by customers, service providers or contractors. We refer fraud by employees for further investigation, sanctions under the Australian Public Service Code of Conduct or the Public Governance, Performance and Accountability Act 2013, and prosecution.

Fraud Control Framework

We administer in excess of $165 billion in payments each year. The community and government expect from us the highest standards of integrity, efficiency and effectiveness, including protecting their personal information.

Our comprehensive Fraud Control Framework meets these expectations. It includes implementing activities, systems, policies and procedures to prevent fraud involving customers, service providers, employees and contractors.

Our Fraud Control Framework underpins our Fraud Control Plan. The plan is available to all our employees and contractors and outlines how we identify and manage fraud risks.

We conduct fraud risk assessments to identify internal and external fraud risks for all projects, policies and programs. We implement fraud controls and regularly test them to manage these fraud risks.

We have advanced fraud detection methods to identify fraud committed by customers, service providers, employees and contractors. We investigate all suspected fraud and are continually improving our fraud control processes and systems. Read more about our compliance and business integrity activities in our Annual report.

As part of our comprehensive fraud control framework, we have a robust fraud awareness strategy. It promotes an ethical departmental culture. We require our employees and contractors to:

  • complete mandatory fraud awareness training
  • report all suspected fraud by customers, service providers, employees and contractors
  • complete specialised training if they are involved in fraud control, detection and investigation activities.

Reporting suspected fraud

If you suspect someone may be committing fraud against Centrelink, Medicare or Child Support, you can report it anonymously.

Page last updated: 7 September 2020