These 6 key areas are essential in delivering programs and services in a multicultural society.
We’re committed to building on our programs that support multicultural customers. These include:
- Language services
- Settlement programs
- Specialised support
- Strategic engagement
- Staff capability.
Read about how each of these programs can help you.
People who need help in their language, can access payments and services in person, over the phone or online. We have:
- bilingual staff
- multilingual phone service
- translation services.
We help newly arrived refugees get the support they need. We deliver government payments and services at different stages of their settlement journey.
We offer tailored support to multicultural customers according to their individual needs. This includes products, services and community engagement through the Multicultural Service Officer program.
We engage regularly with multicultural customers, staff, and advisory groups. This engagement informs everything we do, including any of the following:
- transformation work
- new policies
- service delivery.
We use the language and knowledge of multicultural staff to develop and enhance our services. We develop programs to build on our multicultural capability in the agency. We ensure staff have the skills, training and support to work with multicultural communities in a helpful and respectful way.
Read about the actions we’ll take to meet our commitments in the:
Read the Multicultural Access and Equity Policy on the Department of Home Affairs website.