Who can get it

You need to meet some rules and contact us within certain time limits to get this payment.

Eligibility rules you need to meet

You can claim this Crisis Payment if you meet all of the following:

  • meet all the eligibility criteria
  • contact us and submit your claim on time
  • are in Australia when you submit your claim
  • entered quarantine or self-isolation on or before 30 September 2022.

You must contact us within 14 days of the day you started quarantine or self-isolation.

You then have another 14 days from the day you contacted us to submit your claim.

We consider you to have made contact if you start a claim for either one of these:

  • a payment or concession card
  • this crisis payment.

You can make contact in either of the following ways:

  • making a claim using your Centrelink online account
  • calling us on your regular payment line.

You can get this payment if all of the following apply:

  • you’re eligible for an income support payment or ABSTUDY Living Allowance from us
  • you’re in severe financial hardship
  • you, or someone you were caring for, were in quarantine or self-isolation because you were waiting for COVID-19 test results or had COVID-19
  • you started quarantine or self-isolation on or before 30 September 2022.

The COVID-19 test must be a polymerase chain reaction (PCR) test or positive rapid antigen test (RAT) result.

You, or the person you were caring for, must have been in quarantine or self-isolation because any of the following required you to be:

  • the Australian Government
  • a state or territory government
  • a health professional.

You could have been be in quarantine or self-isolation at home, in a motel, hospital or any other appropriate place.

You must submit evidence with your claim. Read more about what evidence you need to provide.

Eligibility rules if you were caring for someone in quarantine or self-isolation

The person you were caring for must be a member of your immediate family or household.

Your immediate family means your partner, child, grandchild, parent, sibling or grandparent.

Caring for someone means you’re providing daily care or support such as:

  • administering medication
  • bathing
  • preparing meals.

Reasons you can’t get it

You can’t get this payment if you’ve already had the payment twice in the last 6 months.

You also can’t get it if any of the following apply:

  • you didn’t meet the deadline for contacting us
  • you left home for essential activities, such as shopping or work
  • you stayed home to avoid getting COVID-19, even if your health professional told you to
  • you cared for a person who was in quarantine or self-isolation in a hospital
  • someone else already got the payment to provide care to the same person
  • your evidence is a negative rapid antigen test (RAT) result.

Page last updated: 1 October 2022