Who can get it

You need to meet eligibility requirements to get the High-Risk Settings Pandemic Payment.

You may be eligible if you’re unable to work and earn income due to COVID-19.

If you get an income support payment, you won’t be eligible to get the High-Risk Settings Pandemic Payment as well.

What a high-risk setting is

A high-risk setting can be any of the following that involves frequent close contact:

  • aged care, including home care with close personal care and support services
  • disability care, including home care with close personal care and support services
  • Aboriginal healthcare, including workers employed by National Aboriginal Community Controlled Health Organisations (NACCHOs), community health care, Aboriginal drug and alcohol services and support services
  • hospital care, including day hospitals and smaller facilities, paramedical, ambulance, patient transport and support.

For claims submitted from 11 November 2022, a high-risk setting also includes custodial settings, such as prison, youth justice and secure welfare services. These facilities may be either publicly or privately owned.

People who are employed as one of the following in a custodial setting may be eligible:

  • state and territory government staff
  • casuals and contractors, including health care staff who are employed by contracted health providers or agency staff
  • operators of private facilities.

If you can’t work due to testing positive for COVID-19

You may get this payment if you work in a high-risk setting and can’t go to work because you’ve tested positive for coronavirus (COVID-19).

You’re not eligible for this payment if you’re able to work from home.

If you meet all the requirements

To be eligible, all of the following must apply:

  • you work in a high-risk setting
  • you’re a casual employee or have no appropriate paid leave available
  • you’ve lost at least 8 hours work, or a full day’s pay
  • you submit a claim within 14 days of the first day you can’t go to work.

To be eligible, you must also meet all of the following:

  • you’re at least 17 years old and live in Australia
  • you’re an Australian resident or hold a visa that gives you the right to work in Australia
  • you’re living in Australia during the period you’re claiming for
  • you’re living in Australia when you submit your claim
  • you have no sick leave entitlements, including pandemic sick leave or personal leave
  • you have liquid assets of less than $10,000 on the first day of the period you’re claiming for
  • you haven’t exceeded the claiming limits.

Liquid assets are any funds readily available to you in cash or savings, or assets that can easily be changed into cash. For example, money loaned to other people.

If you’ve claimed before

You can get this payment and Pandemic Leave Disaster Payment a combined total of up to:

  • 3 times for any claim periods between 1 July and 31 December 2022
  • 3 times in the 6 months before the first day you can’t work due to COVID-19, if the first day is on or after 1 January 2023.

You may be asked to provide evidence before your claim can be assessed.

Page last updated: 16 November 2022