January to March is the busiest time for student payment claims. Once you’ve submitted your claim, you can track its progress to see when we might be finished processing it.

You can track your claim using:

• your Centrelink online account through myGov
• the Express Plus Centrelink mobile app
• electronic messaging.

It will have one of 4 statuses.

Submitted

This means you’ve given us the information we need to start processing your claim. You’ll see the date we estimate we’ll finish.

In progress

This means we’re making sure you’ve given us everything we need.

On hold

This means we might need something else from you. Check your Centrelink online account for a task. If you don’t have a task, we’re checking other details.

Completed

This means we’ve assessed your claim. You’ll get a letter online telling you if it’s been accepted or rejected.