From January to March, large numbers of students submit claims for a student payment. During these busy times, claims can take longer to process. Being able to check the status of your claim yourself can give you confidence it’s on track.
There are 3 ways to keep up-to-date with your claim:
- your Centrelink online account through myGov
- the Express Plus Centrelink mobile app
- electronic messaging using text message or email.
When you check on your claim, it will have one of 4 statuses.
Submitted
This means you’ve given us all the information we need to start processing your claim. We’ll give the date we estimate we’ll finish processing it.
In progress
This means we have your claim and documents. We’re making sure that we have everything we need from you to process your claim.
On hold
This might mean we need more details from you. If there’s something missing, we’ll send you a request that you’ll see as a task. Sometimes it means we’re checking your course or study details.
Completed
This is the final status and means we’ve assessed your claim. We’ll send you a letter letting you know if we’ve accepted or rejected your claim. You can read the letter in either your: