When will I find out about my student payment claim?

10 February 2022

You can check how your Youth Allowance, Austudy or ABSTUDY online claim is going without having to phone or visit us.

From January to March, large numbers of students submit claims for a student payment. During these busy times, claims can take longer to process. Being able to check the status of your claim yourself can give you confidence it’s on track.

There are 3 ways to keep up-to-date with your claim:

When you check on your claim, it will have one of 4 statuses.

Submitted

This means you’ve given us all the information we need to start processing your claim. We’ll give the date we estimate we’ll finish processing it.

In progress

This means we have your claim and documents. We’re making sure that we have everything we need from you to process your claim.

On hold

This might mean we need more details from you. If there’s something missing, we’ll send you a request that you’ll see as a task. Sometimes it means we’re checking your course or study details.

Completed

This is the final status and means we’ve assessed your claim. We’ll send you a letter letting you know if we’ve accepted or rejected your claim. You can read the letter in either your:

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Page last updated: 10 February 2022