What’s changed on our website

A guide to the changes we’ve made to the Services Australia website.

We’ve created a new look for our website to make it easier for customers to access information on government support. It’s been structured to provide a simpler online experience.

Information is structured around key life experiences a customer may be going through, including:

  • raising kids
  • living arrangements
  • ageing
  • work
  • education
  • health and disability.

We’ve made it easier to access important topics from the homepage. This means customers can find the latest information for key events that impact them.

There are also new icons on the website and a simpler design.

Find payment information

Finding payment information is easy. If a customer knows the payment they’re looking for, they can use search.

If a customer isn’t sure which payment is right, they can find key payment information when they select the life event group most relevant to them under What can we help with?

Once a life event group is selected, such as Raising kids, a customer can select the most relevant life event, then select Top payments.

A list of the top payments for the customer’s situation will display.

Find important news

Finding news about a customer’s situation on the new website is simple. First, select a life event group most relevant on the homepage under What can we help with? After selecting a life event group, select the most relevant life event and then select News.

A list of important news for a customer’s situation will display.

Find the right form

Finding forms remains easy. If a customer knows the form they’re looking for, use search for the code or name. Forms can also be selected from the footer.

When the right form is not known, a customer can still find it easily. First, select a life event group most relevant. After selecting a life event group on the homepage under What can we help with? select the most relevant life event, then select Most useful information and use the filter and select Form.

Finding Business, Community groups and Health Professional information

Information for Business, Community Groups, and Health Professionals can be accessed through the site footer, this is available from any page on the website.

Health and aged care providers

Health and Aged care providers can access information through search or select the Health and disability life event group, and then Health professionals life event.

Sign in to myGov, PRODA, Centrelink Business Online or Child Support Business online through the sign in function at the top of the site.

Page last updated: 10 December 2021