What to do if you’ve been affected by the recent Medibank Private and AHM data breach

21 October 2022

If you’ve provided Medibank Private or AHM with your Medicare number this may affect you.

We’re working closely with Medibank Group to identify affected customers.

Medicare card numbers

Please be assured people can’t access your Medicare details with just your Medicare card number.

If Medibank Private or AHM has advised you that your Medicare card number was exposed and you’re concerned, you can replace your Medicare card.

The easiest way to do this is by using your Medicare online account through myGov. Find out how to replace your Medicare card online.

We’re also putting in place additional security measures to protect your information.

Unauthorised activity

If you believe there’s been unauthorised activity using your Medicare number, you can call our Scams and Identity Theft Help Desk.

Find out more about how to protect your personal information after a data breach.

If you are concerned that your identity has been compromised or you have been a victim of a scam, contact your bank immediately and call IDCARE on 1800 595 160.

We’re working with other Australian Government agencies to respond to the Medibank Private and AHM cyber incident.

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Page last updated: 21 October 2022