Last year, we temporarily paused a range of debt activities for people in areas impacted by COVID-19 lock downs and disaster events.
From 1 July 2022, the debt pause is ending. This will happen gradually depending on whether you have a new or existing debt.
If you were impacted by the floods in January, February and March this year, your pause will remain in place until August.
If we wrote to you about a debt before 10 January 2022, you’ll need to start repaying money from 1 July 2022.
We’ll send you an SMS reminder letting you know your repayments are starting soon, and what you need to do.
If we wrote to you about a debt on or after 10 January 2022, you’ll need to start repaying money gradually from 1 August 2022.
If you have a new debt, we’ll soon be sending you an account payable letter.
The letter will tell you when your repayments are due and what action you need to take.
Managing a debt
We’re here to support you to repay money in a way that best suits your situation. Remember, you don’t need to pay the money all at once. Most people set up a payment arrangement to repay it over time.
The easiest way to manage repaying money is using the Money you owe service in your Centrelink online account through myGov or the Express Plus Centrelink app.
If you don’t understand your debt or you’re worried about repaying money, please talk to us. Our staff can tell you about the support and flexible repayment options available.
Read more about debt pauses in your state or territory to find out if your area is included.
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