Welfare Payment Infrastructure Transformation (WPIT) Programme

Making our payments and services simpler.

WPIT is an important long term investment addressing challenges facing Australia’s welfare service delivery.

We’re changing the way we do business and improving our systems. Our goal is a flexible, modern welfare service delivery system now and into the future.

Our task is to modernise the way we work to deliver services that are simple and helpful. That’s why we’re streamlining and designing our services around your needs. It will help you navigate our digital, face to face, and phone services.

We’re currently 6 years into the 7 year program of work. So while we’ve already achieved a lot, we have more to do.

Page last updated: 2 February 2022