Virtual Service Centre Pilot privacy notice

This notice explains how we’ll manage your personal information if you participate in the Virtual Service Centre Pilot.

We’re running this pilot to see if video appointments are helpful for our customers.

Collecting your personal information

We collect your personal information so we can provide you with services and payments.

The law protects the information you discuss in the video appointment. This is the same as if you discussed it with us in a Service Centre or over the phone.

We follow strict laws and must comply with the Privacy Act 1988. Read about your right to privacy. You can learn more about what information we collect, why we collect it and who we share it with.

You can get a copy of the information we have about you. You can also ask us to fix any mistakes. Read more about how to request personal information releases.

Accepting terms and conditions

You agree to participate in this pilot by making and connecting to the video appointment via Microsoft Teams.

Participating in this pilot is voluntary. It’s up to you whether you accept these terms and conditions.

To participate, you’ll need to download the Microsoft Teams app. You don’t need to create a Microsoft Teams account to use the app. You can choose whether you accept the Microsoft Teams terms and conditions. If you don’t want to use Microsoft Teams, you can’t participate in this pilot.

We accept no liability for you downloading or using the Microsoft Teams app.

Sharing your information

As part of the pilot, we may share information with other government departments. We would only share information for the purpose of the pilot or if we have to by law.

By participating in this pilot, you consent for us to use the information about your experience to advance government services. This will include us asking you some questions about your experience at the end of the appointment. We’ll also put this information in de-identified reports.

Page last updated: 10 December 2021