Renew your card

You can get a new BasicsCard if it’s lost, stolen or damaged.

If you lose your card or it’s stolen or damaged, you need to tell us. Call the BasicsCard general enquiriy line.

We’ll send a new card to you in the mail. You need to make sure we have your current address. You can call the BasicsCard general enquiriy line if you need to update it.

Or you can go to a service centre to get a new BasicsCard on the spot.

Page last updated: 3 March 2022