Rural and remote

Find out if there are changes to your payments and services due to coronavirus (COVID-19).

Changes to payments

If you live in a rural and remote area, check if there’s a change due to coronavirus if you’re a:

If you’re applying for Farm Household Allowance, we’ve temporarily removed both of the following waiting periods until 24 September 2020:

Read about more changes to claims and your obligations.

Additional payments

You may get the Coronavirus Supplement from late April 2020. We'll pay this as part of your normal payment. You may also get 1 or both Economic Support Payments. We'll pay this into your bank account. You don’t need to do anything.

If you get the Coronavirus Supplement, you won’t get the second Economic Support Payment in July 2020.

Contact us

You can use our self service options to do business with us if you’re concerned about coming to a:

  • service centre
  • Agent or Access Point
  • Mobile Service Centre.

If you don’t have access to a self service option please call us on your regular payment line.

Page last updated: 15 June 2020