Following a successful trial, we’ve rolled out our new Services Australia website. We wanted to make a website that reflected the needs of our customers and that meant asking you what you wanted. Through research and evaluation sessions we tested the life events model. We also had an online survey for website users to answer.
This consultation was important to us and has helped us create a website that is for everyone. We’ve made it easier for you to access the information, payments and services you need while navigating through life.
Our site is structured around key life experiences you're going through, including:
- raising kids
- living arrangements
- health and disability.
This isn’t the end of our website improvement journey. We’ll continue to make improvements and enhancements based on feedback.
Learn more about what’s changed on our website.
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