Health Care Homes

Health Care Homes (HCH) helps practices manage patients with chronic and complex conditions.


From 1 October 2017, around 200 general practices and Aboriginal Community Controlled Health Services (ACCHS) across 10 Primary Health Network (PHN) regions of Australia will enrol in the Health Care Homes trial.

A Health Care Home is a general practice or ACCHS that coordinates comprehensive care for enrolled patients with chronic and complex conditions.

The Health Care Homes program is designed to improve health care for patients with chronic and complex conditions, keeping them out of hospital and living healthier lives at home.


A Health Care Home will register patients through Health Professional Online Services (HPOS). Up to 65,000 eligible patients with chronic and complex health conditions in the 10 PHN regions can voluntarily enrol.

Health Care Homes get payments each month to cover care for patients’ chronic conditions.

There are 3 tiers of payment to suit the level of patient need. High needs patients get paid the most. Enrolled patients can still use Medicare services for care that’s not for their chronic conditions.

Some services won’t be included in the bundled payment and will still be funded through the MBS.

These include services provided by:

  • allied health professionals
  • specialists
  • diagnostic and imaging facilities.


The Health Care Homes program helps both patients and practices.

Through the Health Care Homes program, patients can access practice doctors, nurses and other health professionals, to help them manage their complex conditions and avoid hospital care.

Health Care Homes practices will get a monthly payment for every patient enrolled each month.


Practices participating in the trial must be participating in the Practice Incentive Program (PIP) eHealth Incentive.

More information

Read more about Health Care Homes for health professionals on the Department of Health website.

Page last updated: 31 October 2019