How to manage your stationery order
When to expect your stationery, how to track your order and return unwanted and unused stationery.
When to expect your stationery
Australia Post will deliver your PBS and RPBS stationery. Our timeframes are only estimates. Go to the Australia Post website to track your order.
If you order through HPOS, you’ll get your order quicker than using an order form.
How to track your order
If you order through HPOS, you’ll see your tracking number on the Your Orders screen once we dispatch your order.
If you use an order form and provide your email address, we’ll send you an email with your tracking number once your order is dispatched.
Use this number to track your order on the Australia Post website.
How to return unwanted and unused stationery
If you can’t securely destroy your unwanted or unused stationery, you can return it to us for secure destruction.
Page last updated: 20 November 2020
This information was printed 25 November 2020 from https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/pbs-and-rpbs-stationery/how-manage-your-stationery-order. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.