Helpful hints for Aged Care Online Claiming
Common problems, solutions and helpful hints for Aged Care Online Claiming
Continue to code claimable social leave (non-hospital) during this time. We’ll calculate this as emergency leave so it won’t affect your residents’ social leave balances.
Problem: When opening a PDF in the Aged Care Online Claiming system using Adobe Reader X version 10.0, the browser window loads with an empty grey screen and doesn’t display the Reader toolbar.
Solution: Upgrade Adobe to Adobe Reader XI 11.0.03. Download this from the Adobe website.
Problem: When using the Aged Care Online Claiming system and Adobe Reader 9.4.7 the eACCR PDF template displays with no pre-populated data.
Solution: Open Adobe Reader, select Edit – Preferences, select Security, tick Enhanced and add the Privileged Host: www2.medicareaustralia.gov.au then tick the HTTPS box.
Page last updated: 26 June 2020
This information was printed 11 August 2020 from https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/online-claiming-aged-care-providers/residential-care/helpful-hints-aged-care-online-claiming. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.