How to apply

You need to use the Medical Indemnity Online Claims (MIOC) service in HPOS to submit an application under the IBNR.

Step 1 - Register to use MIOC

To register to use MIOC, email the Medical Indemnity team. Ask us how to register. We’ll tell you what you need to do.

If we confirm you represent the eligible participating MDO we’ll:

  • register you to use MIOC
  • send you information about how to use MIOC.

Step 2 - Submit an application

Once you’re registered, we’ll give you a MIOC User Guide. The guide will explain how you submit the application.

Before you submit the application, check you have an eligible claim or if it’s not eligible for application.

Step 3 - Wait for the result

We’ll tell you the outcome of the application by the end of the month following the month that you submitted it.

We’ll send all correspondence about the application to the MDO’s HPOS mailbox.

You need to let us know if any details of the incident or claim change after you submit your application. Read more about letting us know if things change.

Page last updated: 28 October 2020