Interface and navigation
You can access more than 26 services and functions using HPOS. All are grouped in tiles on the HPOS home page. Use this overview to help find a service or function.
Minimum browser requirements
Using the latest internet browser helps improve your security.
You will need one of the following versions at a minimum to use HPOS:
- Internet Explorer 9
- Mozilla Firefox 30
- Google Chrome 39.
Other browsers may work, but as they have not been tested and are not supported they may not display correctly.
There is a new log on page. The log on options have not changed.
The HPOS home page has changed. Services and functions on this page are now grouped on ‘tiles’ as follows:
- Find a patient
- My programs
- My details
Services can be accessed by selecting the appropriate tile. The Menu icon makes the left hand menu slide out and provides an alternate way to navigate HPOS.
Read more about HPOS home page.
Name changes for some HPOS services
Some HPOS services have new names and are accessed differently. The most used services are:
- patient verification
- MBS items online checker
- Easyclaim processing and payment reports.
This is now Find a patient. You can access it by selecting Find a patient on the HPOS homepage.
MBS items online checker
This can be found by selecting the Items tile on the homepage, and then MBS items online checker.
Easyclaim (processing and payment)
This is now part of Medicare Bulk Bill Reports. You can access by selecting Reports on the HPOS homepage.
The Mail Centre has been renamed Messages.
The add new location function is now Create a new provider location.
These new icons have following functions:
Top of the screen
print this page
provide feedback on this page
make this page a favourite page for easy access
Symbols at the bottom of the screen
contact us/help information
Page last updated: 22 February 2019
This information was printed 14 July 2020 from https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/hpos/log/interface-and-navigation. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.