Historical care recipient data

You can access up to 24 months of historical event data for each care recipient.

If a care recipient’s event details were lodged using a paper form more than 24 months prior, it may not show in the portal. This includes entry and leave events.

You may also see inconsistent information between a submitted event and the claim if a manual adjustment has been processed. Up to date information will always show in the claim. If you need these details, contact us.

Page last updated: 18 February 2020