We’re upgrading our digital health channels

27 May 2021

From 13 March 2022 you’ll need web services ready software to access our digital health channels.

If you use software to submit claims and transmit data to us, these upgrades will affect you.

We’re upgrading these channels to web services:

  • Medicare Online
  • Australian Immunisation Register (AIR) – via Medicare Online
  • Department of Veterans’ Affairs (DVA) – via Medicare Online
  • Pharmaceutical Benefits Scheme (PBS) Online
  • Aged Care Online.

Why we’re making these upgrades

Upgrading to web services ensures that we’re providing claiming and data systems that:

  • are secure and stable, now and into the future
  • meet current technology and security standards
  • are flexible and easy to update and improve.

If you don’t upgrade to web services before March 2022, you may need to revert to either:

  • a manual process
  • alternative digital channels where available.

This may create additional administrative pressure and costs for your business.

What you need to do

Contact your software developer now to find out when they’ll have their web services software available.

If you use PBS Online, your software developer will contact you when more information is available.

Ask them if you need to register for PRODA. PRODA will help you do your electronic business with us securely.

Confirm when your software developer plans to transition you to web services. You’ll need to make sure they’re able to upgrade your software to web services before the March 2022 deadline.

Your next steps will depend on the digital channels you need to access. Our How to prepare for web services eKit can help you.

Next steps

Read more about:

If you need more help, you can call us on the eBusiness Service Centre (Medicare) line. Select Option 2 for assistance.

Page last updated: 25 June 2021