Reminder that Centrelink and aged care nominee arrangements are changing

19 February 2021

We’ve been making changes to nominee arrangements for Centrelink and aged care. Changes will continue until 12 March 2021.

Centrelink correspondence nominees will be able to enquire, update and act on a customer’s behalf for both:

  • Centrelink payments and services
  • aged care costs.

Some customers have already changed to the new nominee arrangement. If, not they’ll automatically change to the new arrangement in March 2021.

The nominee arrangement won’t change if the customer:

  • has a nominee for aged care, but not Centrelink
  • gets a Department of Veterans’ Affairs (DVA) payment.

This doesn’t affect My Aged Care representatives.

What customers need to do

Customers affected by the new arrangements will get a letter from us explaining the changes.

They can change their nominee anytime, even if they don’t get a letter. To do this they need to complete the Authorising a person or organisation to enquire or act on your behalf form.

DVA income support recipients need to use the Aged Care Request for a nominee for DVA customers form.

Next steps

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Page last updated: 19 February 2021