Improved payment arrangements for home care providers are coming

10 May 2021

From 1 September, home care funding will be based on the services delivered to care recipients. You can get ready now.

The change means the Government will hold the care recipients’ unspent Commonwealth funds. This will impact claiming arrangements for providers offering home care services.

You can read about what changes you can expect to see from 1 September in the improved payment arrangements claiming change summary.

To get ready for the changes, we recommend you get your claims up to date. Make sure you include the months you haven’t provided care to any care recipients. Please submit $0 claims for those months so your service is up to date. Only one claim can be finalised per day.

You should start to reconcile unspent amounts. You’ll need to determine the Commonwealth unspent amount for each care recipient and report it to Services Australia from September.

Next steps

You can check how the improved payment arrangement changes will affect you by visiting the Department of Health website.

Page last updated: 10 May 2021