Home care package funding changes require software updates

21 May 2021

Software developers can get ready before the Improved Payment Arrangements for Home Care start on 1 September 2021.

The changes mean that Home Care Package providers will need to claim for the cost of actual services delivered to each care recipient. They will claim an aggregated total for the claim period. The government will hold the care recipients’ unspent Commonwealth funds. This will impact both the:

  • claiming arrangements for providers offering home care services
  • software developers who supply products to home care providers.

To get ready, we recommend reading the improved payment arrangements claiming change summary. This will help you understand the updates required in your software.

Start talking to your aged care customers to work together on the changes. You’ll both need to be ready for the September claiming period.

If you’re considering offering an integrated business-to-government product, Aged Care Web Services, please register for the Health Systems Software Developer Portal. You’ll find the technical information you need about home care web services in the portal. You’ll also find updated technical information for the September changes to the home care web services in the coming months.

For software that isn’t integrated with Services Australia, we’ll release sample files to assist with the changes coming in September. We’re working with the aged care sector to get this information to you. We’ll also include information on our website.

Next steps

You can check how the improved payment arrangement changes will affect your aged care customers by visiting the Department of Health website.

Page last updated: 21 May 2021