Help for customers who need assistance to pay their aged care costs

17 March 2021

It’s now easier for customers to get help if they need assistance to pay their aged care costs.

A new Aged Care Claim for financial hardship assistance form is now available.

We’ve combined the home care and residential care financial hardship assistance forms into one. You may notice a number of changes in the new form, including:

  • improved layout
  • fewer and clearer evidence requirements for customers
  • less questions
  • simplified terminology.

If you have copies of the following forms, please dispose of them:

  • Financial hardship assistance for Residential Aged Care (SA461)
  • Financial hardship assistance for Home Care and Residential Respite Care (SA462).

Please direct customers to the new form on our website.

Customers can claim for financial hardship assistance if all of the following apply:

If they get a Home Care Package, their care must have started on or after 1 July 2014.

Customers should update their income and asset details before lodging their claim for financial hardship assistance.

They may also be eligible for other payments and services.

Next steps

Read more about the hardship supplement for aged care providers.

Encourage customers to submit a claim for financial hardship assistance if you think they might be eligible. They can do this by completing the Aged Care Claim for financial hardship assistance form.

Read more news for aged care providers or subscribe to get regular updates sent to you.

Page last updated: 17 March 2021