Centrelink and aged care nominee arrangements are changing
13 November 2020
From 5 December 2020, we’re making nominee arrangements easier.
Centrelink correspondence nominees will be able to enquire, update and act on a customer’s behalf for Centrelink payments and services, and aged care costs.
Customers will automatically move to the new nominee arrangement from 5 December if they:
- already have the same nominee for Centrelink and aged care
- have a Centrelink nominee, but not an aged care nominee.
For customers with different Centrelink and aged care nominees, their Centrelink correspondence nominee will replace their aged care nominee on 2 March 2021.
The nominee arrangement won’t change if the customer:
- has a nominee for aged care, but not Centrelink
- gets a Department of Veterans’ Affairs (DVA) payment.
This doesn’t affect My Aged Care representatives.
What customers need to do
Customers affected by the new arrangements will get a letter from us explaining the changes.
They can change their nominee anytime, even if they don’t get a letter. To do this they need to complete the Authorising a person or organisation to enquire or act on your behalf form.
DVA income support recipients need to use the Aged Care Request for a nominee for DVA customers form.
Read more about:
- choosing someone to deal with us on your behalf
- nominating someone to deal with us if you get a DVA payment.
We’re closing our legacy aged care claiming portals.
Page last updated: 13 November 2020
This information was printed 24 November 2020 from https://www.servicesaustralia.gov.au/organisations/health-professionals/news/centrelink-and-aged-care-nominee-arrangements-are-changing. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.