All providers can now access the Aged Care Provider Portal

1 September 2020

Start using the Aged Care Provider Portal, if you haven’t already.

All aged care providers can now use the Aged Care Provider Portal to make claims online.

Residential and home care providers are already using the new portal. Now it’s also available for flexible care providers.

The new portal replaces two systems – Aged Care Online Services for home care, and Aged Care Online Claiming for residential care.

Access to these portals will close on 20 November 2020.

For flexible care providers, this is the first time they are able to claim online.

Aged care providers can use the portal to:

  • view and finalise claims for all services and care types
  • download payment statements and reports in multiple formats
  • view, search for and submit events for care recipients by service.

How to access the portal

  1. You need a PRODA account. If you don’t have one, register for an individual PRODA account.
  2. Request access to the portal using the Register, amend or remove users for Aged Care Provider Portal form (AC004). Also use this form to update your details.
  3. Link your PRODA account to the portal. To do this you’ll need your own individual Aged Care User ID, known as an ‘A number’. If you don’t have an ‘A number’, you’ll get one when you request access to the portal. The first and last name on your ‘A number’ must match the first and last name on your PRODA account. If they don’t, you won’t be able to link to the portal.

Next steps

Page last updated: 1 September 2020