Does someone in your community have student debts they didn’t sign up for?

13 July 2020

Tell them the VET Student Loans Ombudsman can check if they need to pay it back.

Someone from your community may have a student debt because they signed up to a Commonwealth loan without knowing. It might have been for a Vocational Education and Training (VET) course which they never even did.

They may have signed up for the course at a shopping centre or another community location. The provider may have offered a laptop or something else to encourage them to sign up.

Afterwards, they may not have heard from the provider. They also may not have got a certificate or any educational material.

If they have a Vocational Education and Training (VET) study debt, they don’t remember getting, they should get help.

It will display in their loan balance on the Australian Taxation Office (ATO) service through myGov. They may find out about the debt if the ATO takes money from their tax return as a repayment.

Encourage students in this situation to make a complaint to the VET Student Loans Ombudsman (VSLO) before 31 December 2020. They can make an online complaint or call 1300 362 072.

The VSLO will investigate if the study debt is invalid. If it is, the government may cancel the debt and the person won’t have to pay it back.

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Page last updated: 13 July 2020