Income Compliance Program refunds resources for community groups

Resources to help you share information about debt repayment refunds.

From July, we’re reducing certain debts to zero and refunding any repayments made to these debts. This is if we raised someone’s debt using averaging of Australian Taxation Office (ATO) income information.

We know community groups play a big role in helping people do business with us. This is why we’ve created a range of resources to help you help your community members. These explain who may be eligible for a refund of their debt repayments and what they need to do.

You can download our Income Compliance Program refunds eKit. Use it to explain the refunding process for eligible debt repayments.

By using the eKit, you agree to reproduce content in the exact form provided by us. Please don’t change the designs in any way.

We also have translated Income compliance refund products available for community members who speak another language.

In the eKit

You’ll find these useful resources:

  • Information addressing Frequently Asked Questions (FAQs) about refunds we’re making and what people need to do.
  • Infographic explaining who will get a refund.
  • Infographic explaining the difference between debts raised on family assistance payments and debts raised on other income support payments.

If they want to watch a video

If your community members would prefer to watch a video, check out our video explaining how the refunds process works. This explains the refund process and what people need to do.

Page last updated: 19 August 2020