Who can get it

Your business must meet some rules to get a grant under COVID-19 Consumer Travel Support Program – Round Two.

To be eligible, you as the applicant must be listed as an eligible associate on the Australian Business Register.

You must sign an e-declaration in the online application form to confirm your eligibility for all of the following. Your business:

  • was eligible for and got a grant in Round One
  • did not get a Round One grant based in any part on Total Transaction Value (TTV) as the turnover amount
  • is solvent at the time you make the claim
  • intends to continue operating from April to June 2021
  • will try its best to keep staff
  • intends to meet its obligations to process refunds and travel credits to Australian consumers.

You can read the Round Two program guidelines on the Austrade website.

If you have a pending appeal or exceptional circumstances review

We’ll let you know the outcome decision and advise you on your next steps. If you get a Round One grant, we’ll help you to apply for Round Two.

If you need an exceptional circumstances review of your claim, you must request it by the following dates.

Round One

You can request a review by either:

  • Thursday 10 June 2021 11:59 pm AEST
  • within 10 business days of your claim or review being finalised.

Round Two

You can request a review by either:

  • Sunday 4 July 2021 11:59 pm AEST
  • within 10 business days of your claim or review being finalised.

If you had a turnover of $500,000 or more under Round One

Austrade will verify businesses with a turnover figure of $500,000 to $20 million.

If your turnover amount is based in any part on Total Transaction Value (TTV)

If the payment your business got in Round One was based in any part on TTV:

  • it won’t be eligible for Round Two
  • you can’t submit an online claim.

If you think your business is better off getting a payment based on your turnover in both rounds instead, you can email Austrade.

Ask them for an exceptional circumstances review. You may be eligible to claim the difference between the amount you got and what you’re entitled to under the program.

Page last updated: 13 June 2021