Centrelink Information Exchange Service

Your business can use this secure service to exchange documents and electronic files with us about our mutual customers.

From 11 May 2019 there are changes to how you upload files. You’ll need to use Centrelink Business Online Services (CBOS) if you use the Centrelink Confirmation eServices (CCeS) batch file service.

Log on

If you have an Information Exchange account, log on to access your secure web mailbox.

  • Log on to the Information Exchange
  • enter your User ID and Password
  • select Logon.

If you don’t have an account, you should register.

Using CCeS

From 11 May 2019, CCeS batch file service users must use CBOS to upload batch files.

  1. Log on to CBOS.
  2. Enter your User ID and select Continue.
  3. Enter your Password and select Continue.
  4. Select your service listed under Organisational Online Mail.

Register to use the service

Call or email the National Business Gateway to register. You can call Monday to Friday between 8:30 am to 7:00 pm AEST. You can leave a message if you call outside these hours.

Page last updated: 27 September 2019