We’re asking some students for details about their parents’ income

Some of your students may get a letter in September asking for their parents’ income details. We need this information so we can pay them the right amount.

If we don’t get parents’ income details by the due date in the student’s letter, we may stop their payment.

How this may affect your organisation

If we stop a student’s payment this may affect you, if either of the following apply:

• we pay you on behalf of your students for things like boarding and accommodation
• your students rely on their payment to attend school and participate in activities.

What your students need to do

Get your students to ask their parents to follow the instructions in their letter. Tell them their payment might stop if they don’t do this.

If they don’t get a letter, they don’t need to do anything. We already have the information we need.

Where to get more information

Tell parents they can go online to learn how to complete the income reassessment if their child gets a letter.

Ask us questions at Student Update on Facebook. Remember, you shouldn’t share your personal details when you contact us in a public space like social media.

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