Helping your customers manage their Centrepay deductions.
14 April 2020
Things you need to know if you stop trading during the COVID-19 pandemic.
If your business has changed or closed because of COVID-19, check any Centrepay deductions your customers may have for your goods or services. It’s important they don’t pay you more than they need to.
You can consider stopping or reducing deductions on a case by case basis. You can also add a target amount. Centrepay deducts payments over time. Once the deductions add up to the target amount, the system will cancel the deduction.
You don’t need customer consent to decrease their deductions. But, when you start trading or increasing your services again you’ll need consent to increase or restart deductions.
Customers can reduce, stop or suspend their regular deductions. They can do these tasks through their Centrelink Online Account in myGov. We encourage you to discuss these options with your customers. This will help them manage their deductions during this time.
Some Youth Allowance or ABSTUDY students may get a letter about their parents’ income. We need this so we can pay them.
If you’re an employer, everything you need to know about the Paid Parental Leave scheme is in the Employer Toolkit.
Page last updated: 15 April 2020
This information was printed 26 May 2020 from https://www.servicesaustralia.gov.au/organisations/business/news/helping-your-customers-manage-their-centrepay-deductions. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.