Helping your customers manage their Centrepay deductions

14 April 2020

Things you need to know if you stop trading during the COVID-19 pandemic.

If your business has changed or closed because of COVID-19, check any Centrepay deductions your customers may have for your goods or services. It’s important they don’t pay you more than they need to.

You can consider stopping or reducing deductions on a case by case basis. You can also add a target amount. Centrepay deducts payments over time. Once the deductions add up to the target amount, the system will cancel the deduction.

You don’t need customer consent to decrease their deductions. But, when you start trading or increasing your services again you’ll need consent to increase or restart deductions.

Customers can reduce, stop or suspend their regular deductions. They can do these tasks through their Centrelink Online Account in myGov. We encourage you to discuss these options with your customers. This will help them manage their deductions during this time.

Next Steps

Read coronavirus information for businesses.

Page last updated: 18 June 2020