Helping your customers manage their Centrepay deductions
14 April 2020
Things you need to know if you stop trading during the COVID-19 pandemic.
If your business has changed or closed because of COVID-19, check any Centrepay deductions your customers may have for your goods or services. It’s important they don’t pay you more than they need to.
You can consider stopping or reducing deductions on a case by case basis. You can also add a target amount. Centrepay deducts payments over time. Once the deductions add up to the target amount, the system will cancel the deduction.
You don’t need customer consent to decrease their deductions. But, when you start trading or increasing your services again you’ll need consent to increase or restart deductions.
Customers can reduce, stop or suspend their regular deductions. They can do these tasks through their Centrelink Online Account in myGov. We encourage you to discuss these options with your customers. This will help them manage their deductions during this time.
This change will affect people with a child born or adopted on or after this date.
Find out if your business is eligible for the ATO’s JobKeeper payment.
Page last updated: 18 June 2020
This information was printed 11 August 2020 from https://www.servicesaustralia.gov.au/organisations/business/news/helping-your-customers-manage-their-centrepay-deductions. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.